All organizations irrespective of its name and fame, image and reputation are vulnerable for crisis at one time or the other. A crisis can’t be avoided if it has to happen. Take an example of Reliance Industries Limited, a name of fame for a big Corporate in India has been thrown in to peril overnight with rumors of conspiracy allegedly hatched by its big wigs to eliminate A.P CM This is an unexpected and shocking thing Reliance people never would have expected to happen. But the same has been boiled down now with strategy adopted by reliance not react to the attributions of the politicians a lot. In the crisis management, the tough situation faced by Reliance Industries fall in the category of “Crisis of Rumours”. Same is the case with ICICI Bank last year which had adopted a perfect crisis plan to stabilize the organization back its position.EMRI crisis is another example.Infact EMRI has faced various types of crises with the debacle of Satyam Computers.The main crises were “ Crisis of Management Irregularities” and “ Crisis of Rumours”.We at Blue lotus were crucial to address the “Crisis of rumours” preveting EMRI from excessive media glare for negative articles and subsequently and gaining back its credibility in the media.
“Crisis at work place”
Crises are of various types and impact of each crisis is differing from the other. Crisis at work place generally happen with the termination of services of senior management personnel, irregularities in the business deals, Strikes etc. Some are known crises while the other happen overnight unexpectedly. Strikes are a known “crisis at work place” unlike the other. Unfortunately, with most crisis situations you rarely have time to react in an orderly or thoughtful manner.
Plan for an anticipated crisis at work place
In this case you have ample time to prepare a perfect plan for your crisis. Prepare a crisis managing plan accordingly with anticipated impact on the organization. You are in a Pre-incident stage, which involves identification of potential crisis situations and developing contingency plans for responding to each of them. Please avoid any media glare well in advance. Prepare for senior staff being ambushed by Journos.Train them how react to media queries. If ambushed by media ask them be patient and not to be rude. If they pour in the questions, ask media for a legitimate excuse hinting at providing all info at a PC.The media must not be ignored during a crisis. TV is the most important medium. Set up a communication process with the media as quickly as possible. The most senior staff must take charge and be seen as company spokes person. Focus on your feelings about the situation, and how it will be prevented from happening again. Become the single most authoritative source of information about the crisis. Keep a close eye on media coverage, and take every opportunity to correct inaccurate reporting. Give the reporter a legitimate excuse
“Crisis at work place”
Crises are of various types and impact of each crisis is differing from the other. Crisis at work place generally happen with the termination of services of senior management personnel, irregularities in the business deals, Strikes etc. Some are known crises while the other happen overnight unexpectedly. Strikes are a known “crisis at work place” unlike the other. Unfortunately, with most crisis situations you rarely have time to react in an orderly or thoughtful manner.
Plan for an anticipated crisis at work place
In this case you have ample time to prepare a perfect plan for your crisis. Prepare a crisis managing plan accordingly with anticipated impact on the organization. You are in a Pre-incident stage, which involves identification of potential crisis situations and developing contingency plans for responding to each of them. Please avoid any media glare well in advance. Prepare for senior staff being ambushed by Journos.Train them how react to media queries. If ambushed by media ask them be patient and not to be rude. If they pour in the questions, ask media for a legitimate excuse hinting at providing all info at a PC.The media must not be ignored during a crisis. TV is the most important medium. Set up a communication process with the media as quickly as possible. The most senior staff must take charge and be seen as company spokes person. Focus on your feelings about the situation, and how it will be prevented from happening again. Become the single most authoritative source of information about the crisis. Keep a close eye on media coverage, and take every opportunity to correct inaccurate reporting. Give the reporter a legitimate excuse